DM Contributing SaaS Analyst
AWS Solutions Architect, former SaaS solutions architect, 6 years in B2B software implementation
Diana spent six years as a solutions architect at a mid-market SaaS company, which is a polite way of saying she was the person who got called when the integration broke, the data didn't migrate, and the client was threatening to churn. She evaluates business tools through the lens of what happens at month 13 — after the implementation honeymoon, when you've outgrown the starter plan, your team has 500 custom fields, and the API rate limit is suddenly a real problem. Her integration testing involves actually connecting tools to each other using Zapier, Make, and native integrations, then breaking them deliberately to see how they fail. She previously held AWS Solutions Architect certification and maintains it mainly because understanding cloud infrastructure helps her explain why some SaaS products are slow and overpriced in technical terms that vendors can't argue with.
7 years of experience in business software.
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